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SMS Privacy Policy

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Messaging Privacy Policy

Effective Date: April, 25, 2025

Restore Serve (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Restore Serve collects, uses, and protects your information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages from Restore Serve, we may collect the following information:

  • Your phone number
  • Your name and contact information (email, address, etc.)
  • Confirmation of your express consent to receive SMS messages
  • Any service-related details you provide during scheduling or customer service interactions
  • Interaction data (e.g., when and how you engage with our messages)

We do not collect any unnecessary data, and we do not use your SMS interaction data for profiling or behavioral advertising.

How We Collect Your Information

We may collect your information:

  • Directly from you (e.g., when you complete a service request form, contact us by phone/text, or opt in through our website or chat)
  • Automatically, in the form of message delivery confirmations or replies
  • Through third parties, such as platforms that help facilitate appointment booking or messaging (with your consent)

How We Use Your Information

We use your information to:

  • Send you the SMS messages you opted in to receive
  • Confirm appointments, send service updates, provide arrival notifications, and follow-up messages
  • Share important service information or limited-time offers (only if you’ve opted into promotional content)
  • Improve our communication and customer service

We will never use your phone number for third-party marketing or advertising.

Your Rights & Choices

You may opt out of receiving SMS messages from Restore Serve at any time by replying STOP to any of our texts.
To receive help or support via text, reply HELP. You may also reach us at 214-838-7723.

Disclosure of Information

We may disclose your information in the following circumstances:

  • To trusted third-party vendors (e.g., SMS platforms) who assist in delivering messages
  • To legal authorities if required by law, court order, or regulatory obligation
  • During a merger, acquisition, or similar business restructuring
  • To defend our legal rights or respond to legal claims


We do not share or sell your mobile number, personal information, or SMS opt-in data for advertising or marketing purposes.

No Data Transfer: Consumer data will not be transferred to external organizations under any circumstances, even with consent.

Unauthorized Sharing Prevention: We will not transfer your data to any external organization under any circumstances, and we have strict policies in place to prevent unauthorized sharing of your data.

Security Measures

We use industry-standard technical and organizational safeguards to protect your personal data and prevent unauthorized access, use, or disclosure.

Terms and Conditions Requirements

You may receive messages weekly. Message and data rates may apply.
Restore Serve, also known as Restore Serve Restoration of Dallas-Fort Worth, respects your privacy and is committed to protecting your personal information.

Policy Updates

We may update this Messaging Privacy Policy periodically. If significant changes are made that affect how we collect or use your information, we will notify you via our website or via text before changes take effect. We encourage you to review this policy regularly.

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Contact us today at 214-838-7723 for all your restoration and clean-up needs in Dallas and the surrounding areas.

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Our Other Restoration Services

Reviews

Lance Bierwirth

Marco came out to do the initial estimate and took the time to clearly explain what work needed to be done. He was very professional, truly listened to my needs and concerns, and showed real empathy throughout the process. The final cost was very close to the estimate, which I really appreciated.

Orlando and his crew completed the work and went above and beyond. He made every effort to save as much of the flooring as possible to help reduce reconstruction costs and worked efficiently to restore my home as quickly as he could.

Everyone involved was extremely professional, and the quality of work was excellent. They truly care and are willing to go the extra mile for their clients. I am highly impressed and would absolutely recommend Restore Serve to anyone.

Katherine Young

Had the privilege of working with Jack a few months ago. He is a driven and trustworthy individual, and I would certainly work with him again!

Lance Hussey

This company and specifically, Orlando, is great to work with. I was beside myself when I realized we had water in our house. Orlando came out on a Sunday night, stayed until midnight setting up equipment, and was incredibly courteous and thorough. He kept me informed every step of the way, and was very thoughtful in trying to make the whole process less “painful”. His attention to detail, his care in helping me get the house clean, and all of his kindness and consideration was much appreciated!

Kathy Spletter

This company and specifically, Orlando, is great to work with. I was beside myself when I realized we had water in our house. Orlando came out on a Sunday night, stayed until midnight setting up equipment, and was incredibly courteous and thorough. He kept me informed every step of the way, and was very thoughtful in trying to make the whole process less “painful”. His attention to detail, his care in helping me get the house clean, and all of his kindness and consideration was much appreciated!

Ben Spafford

Orlando was the team lead during the restoration our house needed. We had a leak affecting multiple rooms, floor types, and some drywall. They quoted me a reasonable timeframe and price, and were prompt, professional, and excellent at communication throughout the 3 day project. Above all of that, Orlando took the time to help teach me important info about my house, as well as what they were doing to fix the water damage. This left me feeling very comforted during a stressful time. Could not recommend Restore Serve highly enough based on this experience.

Courtney Page

A flooded house is just awful, but Caleb made it the most pleasant experience possible. Not only is he extremely knowledgeable, his customer service skills are rare in this day and age. They took so much care in moving all my things, they even thought to relocate all of my coffee needs to one place, including plugging in the coffee machine so everything was ready for me when I needed it most. Waking up and not having to search for my creamers and sweetening packs meant more than they probably know. I cried tears of happiness for the first time since this all started.

Orlando and his crew completed the work and went above and beyond. He made every effort to save as much of the flooring as possible to help reduce reconstruction costs and worked efficiently to restore my home as quickly as he could.

Everyone involved was extremely professional, and the quality of work was excellent. They truly care and are willing to go the extra mile for their clients. I am highly impressed and would absolutely recommend Restore Serve to anyone.

Kimber Coop

Caleb was great! Dried out our office quickly and efficiently. He did a good job of answering all our questions and explaining everything in detail, great customer service skills. Amazing experience with this company overall would highly recommend using them!

Orlando and his crew completed the work and went above and beyond. He made every effort to save as much of the flooring as possible to help reduce reconstruction costs and worked efficiently to restore my home as quickly as he could.

Everyone involved was extremely professional, and the quality of work was excellent. They truly care and are willing to go the extra mile for their clients. I am highly impressed and would absolutely recommend Restore Serve to anyone.

Christine Simon

This company was phenomenal! They were prompt, informative, professional, priced competitively. Orlando was incredible at talking me through the process and keeping me updated on the process. Marco was excellent at explaining the process as well! Jack was incredible to respond and scheduled my service asap despite it being a holiday week. Would highly recommend across the board, no complaints!!!

See More

Service Area

Addison
Allen
Anna
Balch Springs
Blue Ridge
Carrollton
Cedar Hill
Celina
Copeville
Coppell
Dallas
Desoto
Duncanville
Farmersville
Frisco
Garland
Grand Prairie

Highland Park
Hutchins
Irving
Josephine
Lancaster
Lavon
McKinney
Mesquite
North Richland Hills
Plano
Richardson
Rowlett
Sachse
Seagoville
Sunnyvale
Wilmer

about us

Why Choose Us

Real-Time Job Updates

Stay in the loop from start to finish. We provide real-time updates, photos, and progress reports so you always know exactly what’s happening at your property.

Dry-In-Place Approach

Where possible, we use a dry-in-place method to save your existing materials, reduce demolition, and get you back to normal faster—without compromising on safety or quality.

Locally Owned and Operated

We’re your neighbors, not a distant franchise. As a locally owned and operated company, we understand the area, respond faster, and care deeply about every home we restore.

24/7 Emergency Availability

Property damage doesn’t wait for business hours—neither do we. Our team is on call 24/7, ready to respond immediately to your water, fire, mold, or biohazard emergency.